JOB PURPOSE Service excellence ambassador, responsible for managing, inspiring and training retail teams in the field, to consistently meet expectations and bring the Burberry service philosophy to life. RESPONSIBILITIES Field trainer responsibility: ・Management and development of regional trainers ・Monitor training and development of sales teams in the region/area ・Face-to-face in-store delivery of global sales associate retail training programme. ・Train and oversee performance of in-store training champions (personally or through field team). ・With regional director / store manager, assess / spot-check and coach on service excellence and in-store delivery of brand, product and service experiences. ・In partnership with the regional director, observe talent and feedback on people development opportunities. ・Using knowledge of business metrics and in partnership with regional manager, identify training needs and create / lead the training team to create agile training in line with development process ・Feedback to the corporate training and education team on training programmes and service initiatives. ・Proactively gain and share knowledge of competitor brands (brand, product and services). Retail academy responsibility: ・Responsible for the delivery and execution of academy programmes to management level. ・Talent management, in partnership with external institutions and the internal talent team. ・In partnership with the corporate training and education team, localise content where appropriate. ・Monitor new starters throughout 90 day induction period (personally or through field team).
行動宣言
教育/理解促進
人事制度
コミュニティ
働き方
行動宣言
教育/理解促進
人事制度
コミュニティ
働き方
行動宣言
教育/理解促進
人事制度
コミュニティ
働き方
行動宣言
教育/理解促進
人事制度
コミュニティ
働き方
行動宣言
教育/理解促進
人事制度
コミュニティ
働き方
職種 | 人事 総務 法務 経理 |
---|---|
雇用形態 | 正社員(中途) |
求める人物像 | ■General Requirements ・Career Level:Mid Career ・Minimum English Level:Business Level ・Minimum Japanese Level:Fluent ・Minimum Education Level:Bachelor's Degree ・Visa Status:Permission to work in Japan required ■Required Skills PERSONAL PROFILE ・Extensive experience of effectively managing a team remotely, delivering sales, service and product training within a luxury retail environment. ・Strong understanding of store operations and retail systems. ・Fluent in English and Japanese |
給与 | 年収 700 〜 1200 万円 Salary Bonuses:Bonuses paid on top of indicated salary. |
勤務時間 | ・Flex Time ・Remote Work and WFH subject to be changed according to the pandemic situation |
待遇及び福利厚生 | |
勤務地 | 東京都中央区銀座 |
応募について |